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collaboration

Web 2.0 and customer support

You know, the static ones with old information. Or one where you couldn't find the information you wanted? The kind where the customers needs were an after thought. I dread those. You see them all over the web. From small business sites to medium ones and even large company sites. They all suck.

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Collaborative innovation

Here's a nice film promoting Charles Leadbetter's new book "We Think". The book is about collaborative innovation on the net.

From Mr. Leadbetter's site, "Welcome to We-think: mass innovation, not mass production

WeThink explores how the web is changing our world, creating a culture in which more people than ever can participate, share and collaborate, ideas and information.

Ideas take life when they are shared. That is why the web is such a potent platform for creativity and innovation.

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Important technologies for 2008 - Collaboration Tools - Social Networks

CIO Insight, "Collaboration tools which allow employees to brainstorm, plan, analyze, share work and make decisions together are among the most important technologies of 2008.

"Collaboration: Unlocking the Power of Teams" from CIO Insight, By Allan Alter

drupal website application development web design website development Business Development Ideas internal social software groups open source collaboration workplace strategy orchestrating resources email work-flow teams

Expertly filtering the wisdom of crowds

filtering ideasMost of these social software technologies, at least the ones we set up, use tags (think tag clouds), folksonomies, taxonomies, , voting, reviews, recommendations, and search. This makes it quick and easy for experts as well as cross-collaboration teams to quickly and easily filter through ideas.

web design website development Business Development Ideas wisdom of crowds taxonomy collaboration tagging innovation connecting the dots experts folksonomies external talent filtering ideas

What do we call personal information management when it moves into shared online spaces?

Not so fast. I often times get caught up in what I know about social networking and information management - the curse of knowledge. I assume that most people are familiar with the ideas of social information management. They aren't.

Anyway, I came across a blog post (from the blogroll - an rss agregator), by Jon Udell, "Social Information Management".

drupal website application development community software applications web design website development Open Source CMS Business Development Ideas sharing collaboration connecting social information management personal information management udell shared spaces

Social Networking for Business

"The growing number of companies offering private-label social network solutions, as well as IBM's recent entry into the field with its Lotus Connections social software platform for business, is a sure sign of increased demand. Other companies, like LinkedIn and Ryze, have social networking at the core of product offerings that generate revenue by bringing offline business networking practices into the online world. And corporations are continuing to incorporate advertising on affinity networks in their campaigns to reach highly targeted audiences with measurable response rates.

Social Media Tools drupal website application development community software applications web design website development collaboration knowledge management internal communications productivity expertise locator staff finder corporate social network solutions social commerce

Corporate Blogging

But companies aren't replicating the free-flowing exchange that has been a hallmark of the broader blogosphere. Rather, companies are trying to harness that freedom and conform it to business needs, with forward-thinking companies using strategic planning and formal policies to shape the use of blogs and other Web 2.0 tools to drive more communication and collaboration among workers.

Bringing on the blogs

Social Media Tools drupal website application development web design website development Open Source CMS sharing blogs employees collaboration communications talent knowledge productivity platorms research social networking solutions blogging

Innovative Management is Enterprise 2.0

Over the last few years, management gurus Malone, Hagel, and now Hamel have published books on innovative management and new technologies - social network tools and community software applications. Here's a taste of what Gary Hamel has to say...

"Innovative management: A conversation with Gary Hamel, from Mckinsey quarterly (reg req).

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