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CRM and Social Networking

Business managers need to take notice of the social web. With social software applications - social networking and community solutions combined with CRM, managers and employees can improve customer support and value while improving productivity.

Snagged this article and images from Selvas Cano, "Online Communities / Social Networking and CRM

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Corporations As Complex Adaptive Systems?

Knowledge Sharing - Cast a wide net

Knowledge Sharing - Cast a wide net.

As a business professional, you know that now, more than ever, knowledge sharing is becoming a crucial aspect of the business process. Having an open mind and casting a wide net yields the greatest results.  

Here's an interesting article, Selling Soup, from The NY Times. Go a head, read it.

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Realistic Customer Feedback

Social network software (Ideascape) pushes customer feedbabck further than was possible with traditional focus groups and surveys. Users submit product development ideas into an ongoing contest for approval by their peers. Ideas rated highly by other users bubble up to the top of the list, providing submitters with notoriety as well as reward incentives. Corporate marketers can take the highest-potential ideas into their own product development process.

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Making Meaning in the Organization

If you know our site, you know our mantra is "ideas are everywhere". With this in mind, making meaning constantly evolves. We use our own tools to connect, engage, and share ideas and information.  So everybody - meaning scales - is tied into the concentric circles (individual, team, group, department, division, organization, and outside)  of emergent thinking to make meaning. Through this connectedness of meaning the organization performs better and leaves little doubt about what needs to be done.

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Doorways to Innovation

Free business development ideas on innovation and open collaboration. We strongly believe greats ideas are everywhere - even outside the company walls. Both, innovation and open collaboration, are great processes that demand a framework, say, a social network system or a community application approach.

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Advancing Insights - Keeping an Eye on Distant Events

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