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collaborative software

Improving customer services with social networking software.

Employees are able to collaborate and share what they know with other employees and learn what they don't know about customers. To go further, these social applications can be opened up so parts of the them (idea management) can help customers provide feedback, make reviews, or share ideas on how to improve products and services. This works. Take a look at Amazon.

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Mashability to Mashups

Connect + Develop, podcast

Business development ideas - connect + develop equals VALUE for any size organization, business, or institution. Are You Reaping the Benefits of Web 2.0 - social networks - community software - participation - connecting? Web 2.0 (also referred to as Enterprise 2.0) is reshaping the way businesses of all sizes must operate in order to succeed in a rapidly changing marketplace. Trends like this one are changing customer expectations, buying behaviors, the way products/services are developed, and the pace at which companies must make decisions and even shift directions.

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Why Do Good Managers Set Bad Strategies?

Here's an interesting article from Wharton with Michale Porter, the strategy guru. (reg req)

Mr. Porter makes an excellent point with, "...it is important for everyone in the organization to understand the strategy and align everything they do with that strategy every day." Too bad most employees don't have a clue to what strategy is or how it relates to their daily work activities.

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Social networking software gives business the blues.

Social Networking Software - Community Drivien Sites - Collaborative Tools

Creating communities, connecting people, sharing knowledge, capturing ideas, and spurring mashups scares the hell out of most organizations, businesses, and associations.

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Web 2.0 Reshaping Business

Robin Good has an excellent video interview with Alan Moore about web2.0, social network software systems, communities, media, branding and much more. 

"Web 2.0 - How Networked Media Are Reshaping Business: Alan Moore - Video Interview

Web 2.0 is reshaping the media and business landscape to an extent unimaginable even a year ago.

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Creative Collaboration - "We-think"

There's a new online book from Charles Leadbeater about creative collaboration.  I snagged a couple of paragraphs from his site/blog because it jibes with what we've been yaking about, less eloquently, here, here, and here for the last three plus years. "People want to be players not just spectators, part of the action, not on the sidelines. "

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