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Web 2.0 and customer support

You know, the static ones with old information. Or one where you couldn't find the information you wanted? The kind where the customers needs were an after thought. I dread those. You see them all over the web. From small business sites to medium ones and even large company sites. They all suck.

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Important technologies for 2008 - Collaboration Tools - Social Networks

CIO Insight, "Collaboration tools which allow employees to brainstorm, plan, analyze, share work and make decisions together are among the most important technologies of 2008.

"Collaboration: Unlocking the Power of Teams" from CIO Insight, By Allan Alter

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How Social Media and Web 2.0 Work In Business

The following three posts have a wealth of information, ideas and tips for business managers and CIO's about social media, web 2.0, social networking, and online communities. The fact is, this stuff, social software has to be used to be fully appreciated. It takes time to grasp its power and usefulness. Workplace social software and communities need to be understood from both, a regular user view point and from an administrator (control) view point. You bet, this is work.

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Enterprise COBOL Applications Meet Web 2.0 - Social Software

JP Rangaswami, on his blog, confused of calcutta, has an insightful discussion, "Musing about enterprise information and flow. ...doesn't everyone in the blogosphere know about ping servers, search engines, aggregators, ad servers, data miners, ad servers and text scrapers? What's so instructive about spam blogs? And surely everybody knows about social bookmarking, about linking, and about making comments?

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Expertly filtering the wisdom of crowds

filtering ideasMost of these social software technologies, at least the ones we set up, use tags (think tag clouds), folksonomies, taxonomies, , voting, reviews, recommendations, and search. This makes it quick and easy for experts as well as cross-collaboration teams to quickly and easily filter through ideas.

web design website development Business Development Ideas wisdom of crowds taxonomy collaboration tagging innovation connecting the dots experts folksonomies external talent filtering ideas

Business Technology Trends to Watch

"Eight business technology trends to watch", from Mckinsey Quarterly

Eight emerging trends are transforming many markets and businesses. Executives should learn to shape the outcome rather than just react to it.

Managing relationships

1. Distributing cocreation

The Internet and related technologies give companies radical new ways to harvest the talents of innovators working outside corporate boundaries.

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Learning Social Information Management

I've been using del.icio.us (social bookmarking site) for the last three years to bookmark and share what I find interesting on the net. Also, I use it as my primary search tool. Google/Yahoo are great for the generic stuff but for the meaningful stuff I use del.icio.us. Why? Easy, most of the bookmarks to web pages are intelligently filtered, noted, and tagged. Plus, I can find and make connections with others.

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What do we call personal information management when it moves into shared online spaces?

Not so fast. I often times get caught up in what I know about social networking and information management - the curse of knowledge. I assume that most people are familiar with the ideas of social information management. They aren't.

Anyway, I came across a blog post (from the blogroll - an rss agregator), by Jon Udell, "Social Information Management".

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Harnessing Innovation Using "The Global Brain".

Here's a how-to book on using the wisdom of crowds or "the global brain" to harness creativity and innovation. I haven't read it but the amount of academic research has florished the last two yeas so this new book probably has some new ideas for business development managers.

"Want to Create Innovative Products? Tap into the 'Global Brain'" [reg req]

Published: November 29, 2007 in India Knowledge@Wharton

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Younger Generations Use Technology Differently

Younger generations [future customers and employees] rarely notice the technology in the devices they use. Baby boomers raised in the 1960s only saw the programming and didn't think much, if at all, about the technology and infrastructure that brought them Bonanza, The Ed Sullivan Show and Laugh-In.
Not only do younger generations perceive technology differently from their elders, including the CIOs and other executives who manage IT organizations and corporations, but they use it differently, too.

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