In the workplace, leveraging information in new ways improves decision making, customer service, and how people get work done. Business managers, team leaders, and customer facing employees will be amazed with the power and flexibility of social networking software.
enterprise blogging systems
"Government Blogging" by Shel Israel on red couch.
"The simple answer is to be closer with their constituents.
Christopher Carfi, The Social Customer Manifesto, has pulled together ten good reasons why business development managers should consider using social network solutions and community software solutions. I've snagged the bullets but go a head and read his full post.
Here's an article, "A Techie, Absolutely, and More" about new areas of research in computer science called services science.
In Seth's post The magic word, I think the confusion he talks about is pervasive and applies to many of us outside of marketing. In the following posts, both Seth and John write about mutually shared goals inside and outside of the organization and how to achieve them.
The magic word from Seth,
No, it's not please.
Advancing Insights provides - social network software - digital publishing tools and services to businesses. Business managers and project teams use them as tools to improve innovation, productivity, and customer service. These tools are a class of social network software.
Tagsonomy is introducing a new member, Don Turnbull - an Assistant Professor in the School of Information at the University of Texas at Austin. He teaches a couple of courses related to issues that could revolve around tagging, including a course on what he calls "Knowledge Management Systems" as well as "Web Information Retrieval, Evaluation & Design" and even about designing information systems from the perspective of "Information Architecture & Design".
You can find/discover ideas from the web/blogosphere and shape them into whatever or wherever they fit or makes sense. In this case, I am talking about a simple idea for businesses to interact with customers that has far-ranging implications on work and play.
The Internet may be entering a new phase:
Since ideas are everywhere, both inside and outside of your organization, there is an immediate, urgent need for new tools that can harness ideas, concepts, information on the group level. Markets are getting more and more ephemeral, and you need to get the information you need in the right place at the right time to be able to make fast decisions and grab your 15 minutes of fame before your opportunity is lost. Having an environment where employees can easily find and connect ideas at the right time is essential for staying on top of this increasingly volatile marketplace.
For any person that is interested in developing a website or any piece of software for that matter, they need to check out the oss projects that are scattered all over the net. Check out the leading tags on del.icio.us to get started.
How Linux Could Overthrow Microsoft by Charles Ferguson, from Technology Review.com - " With some improvements, the open-source model could even become the dominant global production model for software."