ideas management

Improving customer services with social networking software.

Submitted by admin on Mon, 03/17/2008 - 08:05

Employees are able to collaborate and share what they know with other employees and learn what they don't know about customers. To go further, these social applications can be opened up so parts of the them (idea management) can help customers provide feedback, make reviews, or share ideas on how to improve products and services. This works. Take a look at Amazon.