''Nearly two-thirds of respondents [CIO's] say their organizations are at risk from information- and technology-based disruption. Ranking highest among disruptive forces are potential shifts in customer expectations for better products or differentiated services enabled by information- and technology-based capabilities. Pressures may be arising from widespread use and acceptance of emerging products and services.
Employees are able to collaborate and share what they know with other employees and learn what they don't know about customers. To go further, these social applications can be opened up so parts of the them (idea management) can help customers provide feedback, make reviews, or share ideas on how to improve products and services. This works. Take a look at Amazon.
Seth Godin, ask the question, "How much would you pay to be on Oprah's TV show?"
What would happen to your organization if you had a solid ten minutes with her majesty? How much benefit would you receive if you were able to tell your story to millions of people on television? Of course, you can’t pay to be on Oprah, but if you could, no doubt you would.
The ever generous and insightful Steve Rubel from Micro Persuasion offers the most down to earth advice for any business about who should be blogging for the company. Steve says, "Blog from the Gut of Your Company, " USA Today has a big story asking why CEOs aren't blogging in droves. I think they are making a bigger deal out of this than is warranted. Often the most interesting corporate blogs are the ones that are written by the rank and file. They come from the passionate "gut" of the company, not necessarily from the top."