"The best recommendation tools perform a balancing act: They connect to consumers' sense of individuality as well as their group identification. Similarly, the tools must come up with recommendations that stretch horizons with suggestions that are new and a bit surprising, yet not off-putting. Recommendation approaches vary in how much access to the "long tail" of niche or obscure products they provide. Most recommendation engines offer a balance of the familiar and the unexplored."
I've strung together three posts that sum the dysfunctions of many organizations. They cover unhappy customers, employees and managers. What I don't get is the fact that many of these problems can be fixed. Dave Pollard offers several great ideas, so be sure to read his post.
Escapable Logic blog, Britt Blaser's post, The Packets Kept Flowing, "...so why the breathless amazement? The Economist's cover story last week broke the news that the Internet is now officially the vehicle for customer decision making:" "Media choice has exploded, and consumers select what they want from a far greater variety of sources–especially with a few clicks of a computer mouse. Thanks to the Internet, the consumer is finally seizing power."
As a sole proprietor of a fledgling business, I am always looking for new ways for clients to use our services. Of course, I try to read as much as possible in the blogsphere on new sales approaches and permission marketing to improve my chances of making this business fly.
An interesting post " Brandshift " on, Corante, by John Winsor. It is about Audible.com and customer service. This is a situation where the left hand does not know what the right is doing.