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social software

Tools For Crowdsourcing, Consumer Recommendations and Predictions

"The best recommendation tools perform a balancing act: They connect to consumers' sense of individuality as well as their group identification. Similarly, the tools must come up with recommendations that stretch horizons with suggestions that are new and a bit surprising, yet not off-putting. Recommendation approaches vary in how much access to the "long tail" of niche or obscure products they provide. Most recommendation engines offer a balance of the familiar and the unexplored."

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Customer Defection - Disengaged Workforce, Employees - Clueless Management

I've strung together three posts that sum the dysfunctions of many organizations. They cover unhappy customers, employees and managers. What I don't get is the fact that many of these problems can be fixed. Dave Pollard offers several great ideas, so be sure to read his post.

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Changing Times

Escapable Logic blog, Britt Blaser's post, The Packets Kept Flowing, "...so why the breathless amazement? The Economist's cover story last week broke the news that the Internet is now officially the vehicle for customer decision making:" "Media choice has exploded, and consumers select what they want from a far greater variety of sources–especially with a few clicks of a computer mouse. Thanks to the Internet, the consumer is finally seizing power."

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