business processes

The ability for members to freely exchange information. Most CMO's and business managers rely on web analytics - they look at quantitative data - to make decisions. CMO's should be changing their thinking about value. Rarely do they have a feel for the qualitative information. You know, the kind you would get from actively participating in a community or talking to customers. Ohhhhhhhh messy. Too time consuming.

"Eight business technology trends to watch", from Mckinsey Quarterly

Eight emerging trends are transforming many markets and businesses. Executives should learn to shape the outcome rather than just react to it.

Managing relationships

1. Distributing cocreation

The Internet and related technologies give companies radical new ways to harvest the talents of innovators working outside corporate boundaries.

Mr. Hinchcliffe writes about the use of Web 2.0, social software in the enterprise and how organizatins can apply it as a light weight solution to some of the vexing customer relationship problems.

 "With IT budgets slack, delivering business value is paramount" Posted by Dion Hinchcliffe.

The Worst Thing About Best Practices, by Michael W. McLaughlin. I've added my own links to Mr. Mclaughlin's article to expand on his ideas.

"Here are four reasons you should dump best practices: