Dell II

Dell hell: Seller beware: Jeff Jarvis continues to get no satisfaction from dell. "The age of caveat emptor is over. Now the time has come when it's the seller who must beware. Caveat venditor. A company can no longer get away with consistently offering shoddy roducts or service or ignoring customers' concerns and needs. If you have not been following this, read Dell PR Nightmare in the Blogosphere from yesterday.

You know what: If Dell were really smart, they'd hire me (yes, me) to come to them and teach them about blogs, [enterprise social software - blogging platfrom] about how their customers now have a voice; about how their customers are a community -- a community often in revolt; about how they could find out what their customers really think; about how they could fix their customers' problems before they become revolts; about how they could become a better company with the help of their customers.

If they'd only listen."

Can somebody put a pricetag on this?