I gotta get me one of them there Subarus!

Okay, this isn't necessarily about innovation, although it could be.  I just have to blog this story.  My friend, who lives out in Colorado, just told me a story that gives me faith in a product/company.  Her husband was taking the kids skiing, and on the way his car "died".  He had to get towed and it was a big hassle, dealing with 2 small kids who really wanted to go skiing and all, of course.  Mechanic calls and apparently he needs to replace the engine, preliminary estimates are between $4-$6k.  But WAIT!  it just so happens the "Subaru guy" happened to be at the shop that day and heard the whole story about how the car died, kids and all and says to have the car repaired like it's under warranty (it was NOT under any warranty at this point).  It's going to end up costing them less than $1k.  Now I don't know if this would happen if this had been NYC but it's nice to know that there are real humans working for some companies.