From CW, "

Understanding online communities, social media, social media tools, and social commerce are important to your business, and you need to spend some quality time using them to really get what they're all about. The power of user-driven tools lies in the using.

Younger generations [future customers and employees] rarely notice the techno

Over the last few years, management gurus Malone, Hagel, and now Hamel have

1. Better Customer Relationships,

"