These twelve steps are based on AA. Most of them are counter intuitive and apply on a personal level.
Forbes has several articles on the many changes that are disrupting business models.
Christopher Carfi, The Social Customer Manifesto, has pulled together ten good reasons why business development managers should consider using social network solutions and community software soluti
John Hagel has an excellent blog post, "Mastering New Marketing Practices".
The NYTimes has an interesting article, Hollywood Clicks on the Work of Web Auteurs.
Whatever business you're in these new search engines will have a profound effect on how people find you on the net. We all know, findability, like location in retail, is what it's all about .
This is a great endorsement from IBM on using open source collaborative tools to implement collaborative sites.