"The simple answer is to be closer with their constituents.
Christopher Carfi, The Social Customer Manifesto, has pulled together ten goo
Tagsonomy is introducing
For any person that is interested in developing a website or any piece of software for that matter, they need to check out the oss projects that are scattered all over the net. Check out the leading tags on del.icio.us to get started.
How Linux Could Overthrow Microsoft by Charles Ferguson, from Technology Review.com - " With some improvements, the open-source model could even become the dominant global production model for software."